Help and support

Insectix game. Last updated: 13 September 2026.

Get in touch

A question, a problem, an idea? Two ways to reach us, both monitored:

For a technical problem, please include your device model, system version and game version — the latter is shown at the bottom of the title screen.

How do I play?

Slide your finger anywhere on the screen to move the gardener. Firing is automatic — there are no buttons. The in-game help screen lists the controls and what each power-up does.

I bought the ad removal and the ads are back

This happens after reinstalling or switching devices. Open Settings in the game (the gear icon, top right of the title screen), then Restore purchase: the purchase is tied to your Apple Account, follows you from one device to the next, and can be restored free of charge as many times as needed.

If nothing is restored, check that you are signed in with the same Apple Account you used to buy it.

Erasing my scores from the leaderboard

Open the Ranking (the podium, top left of the title screen), then Delete my scores. Your entries are removed from the server, permanently and immediately. Since no account is needed to play, this is the only data about you that we hold.

Full details are in the privacy policy.

My score is not on the leaderboard

Three possible causes:

  • your device had no connection when the score was sent;
  • the score did not make any of the three boards — the game only offers to submit when it has a place;
  • a concurrent game overtook you while you were typing your initials.

Your personal best is kept on the device either way, and stays visible offline.

Does the game work without a connection?

Yes. Only the online leaderboard needs one. The game itself, the settings and your personal bests all work fully offline.

Reporting a bug

Write to us describing what you were doing when the problem occurred and, if you can, attach a screenshot. Precise reports are handled first.

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